Support Levels
We have three levels of support which are appropriately priced.
A junior person will be accompanied by senior staff in most cases.
We will not always have a junior support staff member.
Working Hours
- Remote Support is handled between 8 AM and 4:00 PM Monday through Friday and does not include statutory holidays.
Pricing
- Minimum time charged is 2 hours per person onsite
- Time is then charged in 15 minute increments.
- We charge for travel time per person.
- We charge a site visit fee to cover travel costs