What Is Unattended Remote Support?

Unattended remote support enables authorized technicians to access your computer remotely, even when you're not there. This is particularly useful for:

• After-Hours Support: Technicians can perform maintenance during non-working hours.
• Quick Issue Resolution: Immediate assistance without scheduling delays.
• Minimized Disruptions: Your work isn't interrupted by on-site visits or troubleshooting sessions.

How Does Zoho Assist Facilitate Unattended Support?

1. One-Time Setup

• Installation: You'll be asked to install the Zoho Assist Unattended Access Agent on your computer.
• Authorization: Grant permission for remote access during the installation process.
• Security Measures: Set up any required passwords or authentication steps to ensure secure access.

2. Remote Access by Technicians

• Connection Initiation: Authorized technicians can access your computer remotely when necessary.
• Task Execution: They can troubleshoot issues, install updates, or perform maintenance tasks.
• No Action Required from You: You don't need to be present or take any action during these sessions.

Your Experience as an End User

• Seamless Support: Issues can be resolved without disrupting your workflow.
• Notifications (Optional): You may receive alerts when a technician accesses your computer.
• Transparency: Activity logs may be available for you to review past support sessions.
• Privacy Respect: Technicians focus solely on work-related tasks and respect personal boundaries.

Security and Privacy

Your security and privacy are top priorities:

• Encrypted Connections: All remote sessions are protected with industry-standard encryption.
• Access Control: Only authorized personnel can access your computer.
• Data Protection: Technicians cannot access personal files unrelated to the support tasks.

Steps to Get Started

1. Install the Unattended Access Agent

• Receive Invitation: You'll get an email or message with a download link.
• Download and Install: Follow the link and install the Zoho Assist agent.
• Follow Prompts: Complete the installation by following on-screen instructions.

2. Grant Necessary Permissions

• Authorize Access: Allow the application to make changes to your system if prompted.
• Set Up Authentication: Create a password or PIN if required.

3. Confirm Installation

• Success Message: You'll see a confirmation once the setup is complete.
• Ready for Support: Your computer is now accessible for unattended support sessions.

Best Practices

• Keep Software Updated: Ensure all your applications are up to date for optimal performance.
• Secure Personal Data: Store personal files securely if you have privacy concerns.
• Communicate with IT: Let your support team know of any specific needs or concerns.

Frequently Asked Questions

Q: Will I be notified when someone accesses my computer?

A: Depending on the settings configured by your IT department, you may receive notifications. If you prefer to be notified, request this feature from your support team.

Q: Can technicians access my personal files?

A: Technicians aim to resolve technical issues and will not access personal files unless necessary for troubleshooting.

Q: What if I don't want unattended access anymore?

A: You can request the removal of the unattended access agent at any time by contacting your IT support team.

Q: Is my computer safe from unauthorized access?

A: Yes. Only authorized technicians can access your computer using secure authentication methods.

Your Role in the Process

• Trust the System: Know that unattended support is designed to help you efficiently.
• Report Issues Promptly: Inform IT support of any technical problems as soon as possible.
• Provide Feedback: Share your experience to help improve the support process.

Conclusion

Unattended remote support with Zoho Assist is a convenient way to ensure your computer remains in optimal condition with minimal effort on your part. By understanding how it works and what to expect, you can take full advantage of this service while feeling confident about your security and privacy.

For any questions or concerns, please reach out to C3 Solutions.