Do you guarantee to fix my system?

Our finding a solution policy

We cannot guarantee that we will always be able to help but we will do our best.

At 30 minutes if no progress is being made our agents are instructed to ask if you wish to continue with troubleshooting.

If you have any concerns with service provided please contact support@c3-solutions.ca to reach our primary support team.

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Remote Support
What is remote support? Remote support is simply you allowing our agent to see what is happening on your computer, tablet or phone. What is the process to get connected? Simply select the Remote Assistance menu option under the Technical Support ...
How does unattended remote support work
What is unattended remote support? Unattended remote support is the ability for an agent to access your computer without you having to do anything. The agent still cannot access your computer without a valid password. What is the process to get ...
How does our remote support work?
What is remote support? Remote support is simply you allowing our agent to see what is happening on your computer, tablet or phone. What is the process to get connected? Simply select the Remote Assistance menu option under the Technical Support ...
Do you support Apple/MAC/iPhone's?
We have limited support for the Apple product line itself. Please reach out to our support desk and inquire if we can help with your specific problem at support@c3-solutions.ca or fill in our support form located here: ...
Do you support home computers and networks?
Yes we will support home computers and home networks. Will you do a home visit? Most issues can be resolved remotely but we will do a home visit if necessary. Home visits can be expensive as we charge for travel time, a site visit fee and on-site ...